Refund policy
Because many Southern Dirt Co. products are made to order, we generally do not accept returns or exchange for incorrect size selection, color selection, change of mind, or buyers remorse. If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of receiving your order so we can review the issue and make it right.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To report a damaged, defective, misprinted, or incorrect item, please contact us at southerndirtco26@gmail.com. Please include your order number, a description of the issue, and photos showing the problem. If a return is required, we will provide you with return instructions. Please do not send items back without contacting us first.
If your claim is approved, we will provide instructions for the appropriate resolution, which may include a replacement, refund, or return when applicable. Please do not return any items unless you have received return instructions from us.
You can always contact us for any return question at southerndirtco26@gmail.com.
Damages and issues
Please inspect your order when it arrives. If your item is damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible at southerndirtco26@gmail.com. Include your order number and clear photos of the item and the issue so we can evaluate the problem and work toward an appropriate resolution.
Exceptions / non-returnable items
Because many of our products are made to order, we do not accept returns or exchange due to incorrect size or color selection, change of mind, or buyer's remorse. Custom or personalized products cannot be returned or exchange unless they arrive damaged, defective, misprinted, or incorrect.
Sale items and gift cards are also non-refundable. If you have a question about a specific item before ordering, please contact us at southerndirtco26@gmail.com.
Exchanges
Because many of our products are made to order, we do not offer exchange for incorrect size or color selection or for a change of mind. If you receive an item that is damaged, defective, misprinted, or incorrect, please contact us at southerndirtco26@gmail.com so we can review the issue and determine the appropriate resolution
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
Once your claim has been reviewed, we will notify you whether a refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at southerndirtco26@gmail.com.